Cancellation and Modification Policy
Because our items are made to order, all requests must adhere to the guidelines below.
1. Timeframe for Requests
We accept requests to cancel or modify an order within 6 hours of a successful purchase. After this period, the order may have already entered production and cannot be altered or canceled.
2. How to Submit a Request
To cancel or modify your order, please email our support team immediately at support@sevenflips.shop with the following details:
- Subject Line: Please use "Order Cancellation - Order #[Your Order Number]" or "Order Modification - Order #[Your Order Number]".
- Body: Include your full name and the specific details of your request (e.g., cancellation or the exact modifications you need).
3. Modification Options
Within the 6-hour window, you may request the following changes, subject to feasibility:
- Changes to the shipping address.
- Updates to customization details (e.g., names, dates).
- Changes to product size or color.
4. Refund Process for Canceled Orders
If your cancellation request is approved within the 6-hour timeframe, a full refund will be issued to your original method of payment within 2 business days.
5. Requests After the 6-Hour Window
Requests sent more than 6 hours after ordering cannot be accepted. If your order has already entered production, you may refer to our Return and Refund Policy for a possible resolution once you receive the item.
6. Contact Us
If you have any questions about this policy, please contact us:
- Email: support@sevenflips.shop
- Office Address: 480 Airport Rd, Oceanside, CA 92058, United States
- Warehouse: 10681 Production Ave, Fontana, CA 92337, United States
- Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM Pacific Time