Return and Refund Policy

Your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Please read our return and refund policy carefully.

1. Eligibility for Returns

  • You have 30 calendar days from the date you receive your order to initiate a return.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • A receipt or proof of purchase is required.
  • Certain types of goods are exempt from being returned, such as perishable goods (food, flowers, newspapers, or magazines), intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Gift cards are also non-returnable.

2. How to Initiate a Return

To start a return, please contact our customer support team:

  • Email: support@sevenflips.shop

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with instructions on how and where to send your package.

3. Return Shipping

  • You will NOT be responsible for the return shipping costs. We will cover the shipping expenses for eligible returns.
  • Once your return request is approved, we will provide you with a pre-paid return shipping label and instructions on how to send back your item(s).

4. Refunds

  • Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, a full refund including the original product price and shipping fees will be processed, and a credit will automatically be applied to your original method of payment within approximately 2 business days.

5. Exchanges

If you prefer an exchange or replacement instead of a refund, please contact us within 30 calendar days from the date you receive your order. We will cover all shipping costs for exchanges or replacements for eligible items.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • Email: support@sevenflips.shop
  • Office Address: 480 Airport Rd, Oceanside, CA 92058, United States
  • Warehouse: 10681 Production Ave, Fontana, CA 92337, United States
  • Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM Pacific Time